Step 4: Go into your Android phone’s Download Mode. Look up for your device – pick the Device Name and Device Model. Opt for 'Touch screen not responsive or cannot access the phone' or 'Black/broken screen'. Step 3: Select the problem with your phone You can get back Contacts, Messages, Call History, WhatsApp messages & attachments, Photos, Audio and more. On the next window, you will need to check the boxes corresponding to the type of files you can recover from a list. Step 2: Decide which file types to recover Connect your Android phone to the computer using a USB cable.
Click on Data Recovery on the left column. On your desktop computer or laptop, open Wondershare Dr.Fone. If your Android phone won’t turn on, here is how you can use the software to recover data: